This book is developed as a practical guide to support students and prospective tour guides in mastering English communication skills relevant to the tourism industry. It is designed within the framework of English for Specific Purposes (ESP), focusing on real-life situations that tour guides commonly encounter in their professional duties.

The content of this book is organized into eight chapters, reflecting the essential stages of tour guiding activities. It begins with an understanding of the role and professional ethics of a tour guide, followed by welcoming tourists and opening a tour. The subsequent chapters cover giving directions and managing tourist movement, describing tourist attractions and cultural heritage, and applying storytelling techniques to create engaging tour experiences. In addition, this book provides practical guidance on handling tourist questions and complaints, understanding cross-cultural communication, and closing a tour professionally with proper evaluation.

Each chapter is systematically structured with Introduction, Vocabulary, Model Dialogue, Role Play, and practice tasks. These components are intended to enhance both theoretical understanding and practical application, enabling learners to develop confidence and competence in using English in authentic tourism contexts.

In today’s globalized world, effective and professional communication skills are essential for tour guides. Therefore, this book is expected to serve as a valuable reference for students, lecturers, and practitioners in the field of tourism and hospitality.